Professional Portfolio

Showcasing the professional, community, internship and personal experiences of Alonna Verónica Truitt.

PROFESSIONAL EXPERIENCE

Denny’s

2021 – Present: Hostess > Server

Summary of Responsibilities
  • Ensure optimal customer experiences by seating parties, providing accurate orders, engaging with guests and sanitizing work areas as an informed & friendly personnel
  • Manage orders and financial transactions per online training and POS system
  • Skillfully recommend menu items based on guest needs and preferences
Results / Achievements
As of June 17, 2021: Ranked #2 in regards to weekly Server Scorecard Report for B.A.D.A. upsells (Beverages, Appetizers, Desserts and Add-ons) with 157.6% rating, 22.6% higher than individual weekly server goal (135%)
As of June 11, 2021: Ranked #1 in regards to month-to-date Server Scorecard Report for B.A.D.A. upsells (Beverages, Appetizers, Desserts and Add-ons) with 158.8% rating, 58.8% higher than month-to-date server goal (140%)
Certificates
Position Reflection

In this role, I am being exposed to professional qualities that are necessary to make a company, franchise location an, team and employee stand out to ensure customer satisfaction from start to finish and ensuring that their is consistency in the level of service that is provided to ensure that customers not only return, but refer loved ones when they choose to dine out.

I am most delighted by the promotion from Hostess to Server by my sixth shift, on Friday, June 11, 2021. The server on duty was unable to make it to their scheduled shift and I stepped up and did my absolute best to make each order right so all are satisfied during and after their visit.

Total Life Changes, LLC

2020 – Present: Independent Global Distributor

Summary of Responsibilities
  • Generate research-based leads, follow-up on prospects, close sales, offer retail support
Position Reflection

This role is definitely a challenge and a blessing for me. It inspires me to effectively develop new skills necessary to be a successful entrepreneur, marketer and recruiter via direct sells. Through research, guidance and practice, I will be able to provide services and opportunities to those seeking to achieve personal and professional goals.

I am looking forward to exceeding my professional objectives of developing 1) 5,000 true clients and 2) a high performing team consisting of 25 professionals.

Arizona Organix

2020: Rotational Patient Consultant & Receptionist

Summary of Responsibilities
  • Managed technical and outlook projects in alignment with internal audits and key performance indicators

KBVS

2017 – 2020: Global Outlook Analyst

Summary of Responsibilities
  • Managed technical and outlook projects in alignment with internal audits and key performance indicators

AssetMark

2016 – 2018: Contractor > Custody Operations Specialist (COS) > COS II

Summary of Responsibilities
  • Liaison between multiple department seniors and managers for urgent projects
  • Led remote team, trained 11 professionals & mentored 8, mastered 7 tech applications
  • Established 2 new processes, implemented 3 enhancements & wrote 9 policy manuals
  • Developed and analyzed monthly, quarterly and yearly financial reports
  • 98.1%+ accuracy rates led to awards, rising team goals and 2 promotions
Results / Achievements
Certificates

Copper Point Schools

2016: 7-8th Gr. Substitute Teacher

  • Developed detailed lesson plans for fall semester
  • Taught middle-school aged children math and English during the first 6 weeks of classes

Freire Freedom School

2016: Substitute Python Coding Instructor

Summary of Responsibilities
  • Developed new lessons, audits & models with Python & Microsoft Office

Aflac

2015: Asset Management Liaison

Summary of Responsibilities
  • Examined 4000+ policies to identify trends and forecast agent progress
  • Composed 100+ comprehensive training and financial reports using data

Executive Inn & Suites

2012 – 2013: Front Desk Receptionist > Administrative Services Supervisor

Summary of Responsibilities
  • Examined 4000+ policies to identify trends and forecast agent progress
  • Composed 100+ comprehensive training and financial reports using data

University of Arizona

2010 – 2012: Desk Assistant > Desk Manager

Summary of Responsibilities
  • Receptionist duties, office administration, trained and led staff

INTERNSHIPS

PCMI Institute for Advanced Studies

2016: Undergraduate Math Scholar

Summary of Responsibilities
  • Presented 7 models and audits created with R, Python, and SQL during 3 week camp

University of Arizona Parking & Transportation

2016: Customer Relations Analytical Intern

Summary of Responsibilities
Results / Achievements
Mock report created during demonstration of SE Revenue Log redesign to Board of Directors
Email sent by Director of Parking and Transportation at the University of Arizona for the presentation to the board of directors.
Summary of Responsibilities
  • Presented 7 models and audits created with R, Python, and SQL during 3 week camp

University of Arizona Admissions

2016: Admissions Enrollment Data Intern

Summary of Responsibilities

Aflac

2015: Asset Management Liason

Summary of Responsibilities

Shiekh Shoes

2011: Fall 2015 Intern (Projects 1-3)

Summary of Responsibilities

Wishbone

2015: Fall 2015 Intern (Projects 1-3)

Aflac Regional Office of Southern Arizona

2015: Sales & Analytics Intern

COMMUNITY INVOLVEMENT

Release The Fear

2019: Social Media Specialist & Webmaster

Various Organizations

2007 – 2021: Tutor

Ganga Library

2016: Strategic Business Writer & Financial Plan Writer

Museum of Geometric and MADI Art

2016: Press Release Writer

iCouldBe

2012 – 2015: Mentor

SBATA (Somali Bantu Association of Tucson, Arizona)

2011: Personnel Policy Manual Writer

Ben’s Bells

2009 – Present: Artist

FMSC (Feed My Starving Children)

2005 – Present: Meal Packer

STUDENT ORGANIZATIONS

MathCats

Role
  • Breakout Team: Analytics (2015 – 2016)

Delta Sigma Theta Sorority, Inc.

Roles
  • Treasurer (2016 – 2017)
  • Vice President (2015 – 2016)
  • Financial Secretary (2015 – 2016)

Blue Chip Leadership Experience

Roles
  • Team Leader (2015, 2012)
  • Teaching Assistant – Introduction to Leadership (2011)
  • Leader – Service Emphasis (2009 – 2016)
Results / Achievements
Certificates

EDUCATION

Grand Canyon University

2016 – 2017: Master’s, Business Analytics (In Progress)

University of Arizona

2013 – 2016: Bachelor of Arts, Information Science & Arts

  • Courses: Dealing with Data; Statistical Foundations in the Information Age, Probability & Statistics Theory
  • Teaching Assistant Opportunities: Introduction to Information Science (2015)

2009 – 2016: Bachelor of Science, Mathematics (Probability & Statistics Emphasis)

  • Course: Formal Math Reasoning & Writing
  • Teaching Assistant Opportunities: Calculus (2010)
  • Minor in Spanish

Park Center Senior High International Baccalaureate World School

2005 – 2009: High School Diploma

  • Advanced Placement Courses: Calculus, English
  • High Performance Courses: Algebra, English, Science, Social Studies
  • Senior Awards: Math, Spanish II

EDIFICATION

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